Animal Urgent Care COVID-19

Your health and safety are our upmost priority and we have taken increased measures to stop the spread of the coronavirus. We are so happy to see our patients’ again! This has been a challenging time for our communities and we are all looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to our patients.

Infection control has always been a top priority for our practice as you may have seen during your previous visits. These infection control procedures are implemented so that when your pet receives care, it’s both safe and comfortable. Our office follows infection control recommendations made by the American Veterinary Medical Association (AVMA), as well as the federal regulations from the CDC and OSHA. The current recommendations for patient care include the standard precautions that we’ve always adhered to. In addition, we have implemented additional disinfectant protocols throughout the day.

You may see some changes at Animal Urgent Care. For example:

-All staff will wear protective facial coverings when interacting with our clients.

-Clients are to remain outside and/or in their vehicles at all times unless they are given the approval from a staff member to enter the hospital.

-Clients that are euthanizing their pets will be permitted to enter the hospital to be present (if they choose so) for the euthanasia. All clients entering the hospital must wear protective facial coverings and are limited to 2 family members per pet. Once inside the hospital, you must remain in the exam room which will be disinfected upon your departure.

-Any clients exhibiting any symptoms pertaining to COVID-19 and/or have knowingly been in recent contact with someone who tested positive for COVID-19 are asked to notify the staff upon arrival and will be forbidden from entering the hospital.

-Social distancing of 6 feet or more will be strictly enforced whenever interacting directly with clients.

-In efforts to minimize direct contact with clients, most communication will be done over the phone (i.e. presenting estimates, accepting payments, updates).

In this time of concern, we want you to know we’re here for you and your pet more than ever.

We’ve taken serious precautions to ensure the health and well-being of our Animal Urgent Care family.

We sincerely appreciate all your patience. We hope we can continue to provide excellent, compassionate service to you and your pet, and we look forward to seeing you.